Refund and Cancellation Policy

1. Scope

This Policy sets out the fees, payment, cancellation and refund rules for coaching sessions and diagnostic assessments supplied by primpebase.com, a sole proprietor registered under code 56025875, Office 512, Business Center Astarta, 32 Volodymyrska St, Kyiv, 01033, Ukraine. It is issued in accordance with Law of Ukraine No. 675-VIII 'On Electronic Commerce' (as amended) and Law of Ukraine No. 1023-XII 'On Consumer Protection' (as amended).

2. Fees and payment

The price, scope and duration of each service are shown on the order page before you pay. Prices are displayed in the currency stated at checkout and include applicable taxes. No payment is collected before you have seen the full service description, the price and these terms.

3. Cancellation by the client

• More than 24 hours before a session: free rescheduling or a full refund.
• Less than 24 hours before a session: the fee is non-refundable; one rescheduling may be offered at our discretion.
• Diagnostic assessments: fully refundable if cancelled before the materials are issued.

4. Cancellation by us

If we cancel a service or cannot deliver it, you may choose a full refund or a replacement session at no additional cost. Approved refunds are paid within 14 calendar days to the original payment method.

5. How to request a refund

Email contact@primpebase.com or call +380 969 349 7791, stating your name, the service purchased, the payment date and the reason for the request. We confirm or decline each request in writing.

6. Complaints and consumer rights

Complaints may be sent to the contacts above; we respond within 10 business days. Unresolved consumer disputes may be referred to the State Service of Ukraine on Food Safety and Consumer Protection.

7. Advertising and results

We make no guarantee of examination results and claim no official affiliation with any examination body, in line with Law of Ukraine No. 270/96-VR 'On Advertising' (as amended).