Terms of Service
1. Service provider
primpebase.com, sole proprietor (PE), Office 512, Business Center Astarta, 32 Volodymyrska St, Kyiv, 01033, Ukraine. EDRPOU 56025875. Contact: contact@primpebase.com, +380 969 349 7791. Managing Director: Lucas Klein.
2. Scope of services
We provide online coaching and educational support. Description, price and terms are shown before ordering, per Law of Ukraine No. 675-VIII 'On Electronic Commerce' (as amended) and Law of Ukraine No. 1023-XII 'On Consumer Protection' (as amended). We do not guarantee exam results and claim no official affiliation with any examination body, per Law of Ukraine No. 270/96-VR 'On Advertising' (as amended).
3. Your responsibilities
You must give accurate account and payment details, keep credentials confidential, use materials for personal study only, and follow your institution's academic-integrity rules. Our services may not be used to cheat, impersonate another person or breach examination rules.
4. Payment and refunds
Prices appear in the checkout currency and are payable in advance unless agreed otherwise. You may cancel within 14 days of purchase if the first session has not started; after coaching begins, refunds are pro rata for undelivered sessions. Send requests to contact@primpebase.com with your order number.
5. Intellectual property and liability
Course materials, texts and recordings remain our property or our licensors' and are licensed for personal, non-transferable use; resale or public distribution is not permitted. We deliver services with reasonable skill and care and, to the extent permitted by law, are not liable for indirect losses or outcomes depending on your effort or third-party decisions. Rights under Law of Ukraine No. 1023-XII 'On Consumer Protection' (as amended) are unaffected.
6. Complaints and disputes
Send complaints to contact@primpebase.com or +380 969 349 7791; we reply within 10 business days. Unresolved consumer disputes may be referred to the State Service of Ukraine on Food Safety and Consumer Protection under Law of Ukraine No. 1023-XII 'On Consumer Protection' (as amended).
7. Changes
We may update these Terms; the current version is always published on this page.